front office manager job description for resume
Rotates weekend coverage with AGM and GM Between these three positions, there will be coverage seven days a week, Maintain standards of guest services and a consistent guest experience as documented by Marriot and AAA ratings, To ensure that the Front Desk operates at peak efficiency to give a maximum utilization of guestroom availability in attaining high occupancies and with minimum overbooking. ROGER O. WALKER 3998 Hickman Street, Downers Grove, IL 60515 630-515-6713 firstname.lastname@example.org OBJECTIVE. Maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Maintain current list of available locations for walk situations, Anticipate low occupancy periods and coordinate blocking of rooms with Executive Housekeeper to minimize labor costs, deep cleaning and maintenance of rooms, Review the arrival report for accuracy and completeness. Listens and extends assistance to resolve problems to the satisfaction of involved parties. Two overnight shifts with this position, Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations, Must be able to understand and evaluate complex information, data, etc. Communicated guest room problems to housekeeping, maintenance staff, and upper management. 20+ front office manager resume samples to customize for your own use. Reward and recognize when appropriate, as well as provide discipline and improvement planning when necessary, Manage daily administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, resolving problems, etc, Maximize office productivity through proficient use of appropriate software applications, and research and develop resources that create a timely and efficient workflow, Analyze and organize office operations and procedures such as approval of payroll time for office staff, filing systems, requisition of supplies, and other clerical services, Formulate procedures for systematic retention, protection, retrieval, transfer, and disposal of records. Previous Hyatt experience is preferred, Highly organized, you will be self-motivated and a strong influencer, able to communicate effectively at all levels, A natural coach, you will feel comfortable training and mentoring your team, Developing your team will be one of your priorities, as will creating a supporting and caring environment that allows your people to be their best, With a passion for excellent service and care, your attention to detail will be the best fit, You will be happy to be hands on, but be prepared to unleash your team to meet their full potential, Experienced in effective rostering to meet business requirements, you will ensure efficient productivity levels, Meet and exceed the expectations of our customers and clients, Supervise and monitor team members to ensure a high level of guest service is delivered at all times. Contact Security when necessary, Ensure all closing duties for staff is completed before staff signs out, Foster and promote a cooperative working climate, maximizing productivity and employee morale, Prepare and submit daily/weekly payroll records, Complete work orders for maintenance repairs and submit to Engineering. Provide routine feedback at least quarterly, Provide senior management with recommendations for capital improvements as well as routine maintenance requests, Carries out annual performance appraisals for his/her employees, sets targets and provides support for career development, Review work procedures and operational problems to determine ways to improve service, performance, or safety, Three years in hospitality services or like environment performing like duties as an Assistant Front Office Manager, Coach, monitor, and develop team members for improved performance, Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person, Functions in place of the Front Office Manager in his/her absence, Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, Works closely with Sales and their VIP Clients, Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shifts as well as communicates effectively the policies and procedures to other team members of the hotel, Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards, Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Getting past the ATS where … Handled guest/clients special requests, needs and complaints. Administering credit card postings, charge backs and adjustments ensuring organization and security. Resume SamplesThis page provides you with Front Office Manager resume samples to use to create your own resume with our easy-to-use resume builder. Expert tips and examples to increase the chances you’ll get the office job. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Act as a role model in leading this through The Merlin Way, Ensure all queries and complaints are dealt with accordingly and exceed guests’ expectations along the way, Lead by example while being a role model for the Merlin Way, 3 – 5 years of successful experience in a front desk management position within a comparable hotel with 24 hour reception required. -required, Must be able to work weekends, holidays and evenings. Analyze rate variance, monitor credit report and maintain close observation of daily house count. program as scheduled, Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements, Ensure that no-show revenue is maximized through consistent and accurate billing, Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc, Monitor proper operation of the P.B.X. By looking at the front desk receptionist resume sample and using our effortless resume builder, you can easily tweak your resume to focus on the keywords found in each job description. Supervised front desk, bellman, concierge and engineering departments ensuring quick completion of work and follow up for satisfaction. Seek guidance of Human Resources for maintaining updated information on laws, policy and procedures for interviewing and hiring of employees, Provide assistance in other job classifications as determined necessary by immediate superior, A minimum of two years Front Office supervisory experience, Competent in the operation of a personal computer including the operation of the following software applications: Microsoft Word, Microsoft Excel, Microsoft Windows, and Microsoft Outlook, Exceptional customer service skills in concordance with the AAA 4 Diamond Service Standards, Able to prioritize and complete multiple tasks within the required time frame, 2-4 year degree or diploma from an accredited university or college in Hotel and Restaurant Management, Hospitality, Business Administration is preferred, 2-4 years leadership experience in Front Office Operations or related professional area, Hotel Front Office Management experience is required for this role, Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel, Responsible for satisfaction scores for the front desk operations. Presents information to Ownership and Management as requested, Attends meetings and conferences as required, Must possess and consistently demonstrate all “skills” listed, Organizes, directs, and monitors daily activities of front desk agents, concierge, bell/valet, security, and night audit personnel, Directs, implements, and maintains service standards, Maintains complete knowledge at all times of daily house count, expected arrivals/departures, scheduled in-house group activities, all room rates, special packages and promotions; communicates information to appropriate staff, Monitors guest registration, check-out, and telephone service, Develops, implements, and monitors department budget; manages expenses within approved budget constraints, Develops, implements, and maintains programs/processes to enhance guest satisfaction and ensure front office operations are efficient and profitable, Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel, Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed, Assists front office staff with resolution of guest problems/complaints as needed, Possesses and maintains thorough knowledge of hotel services, facilities, and policies and area’s attractions, Prepares accurate and timely reports as required, Hires, trains, supervises, motivates, and develops front office staff; manages schedules and workflow, Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures and safety regulations, Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance, Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions, Directs the Front Office staff, by coaching, counseling, providing guidance, correcting work, while motivating team to improve and maintain positive morale, Provides training for the Front Office staff, to include completing performance reviews, Establish standards and procedures for work for the Front Office. Must satisfy and comply with the legal requirements for employment within the jurisdiction, Ensure all front office members deliver the brand promise and provide exceptional guest service, Assist in greeting and checking-in/out guests as needed, Ensure front office staff is familiar with hotel products and services, Regularly review service scores to identify areas that need improvement and respond to guest issues in a timely manner, Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory, Responsible for the hiring, training, coaching and discipline of the front office team, Ensure weekly schedules reflect business needs and are adjusted accordingly, Responsible for accurate payroll of front office department, Ensure front office team members are in proper uniform and adhere to the Company’s grooming standards, Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand, Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information, Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance. Display consistent professional leadership while simultaneously handling competing and changing priorities and projects. Promptly responded to general inquiries from guests, staff, and upper management. Anticipate guests’ needs, respond promptly and acknowledge all guests & maintain positive guest relations at all times, Resolve guest complaints, ensuring guest satisfaction. Complete requisitions to replenish shortages or additional items needed for the anticipated business, Ensure that current information on rates, packages and promotions is available at the Desk and that all staff is knowledgeable on such, Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations, Review the previous day's occupancy and room revenues; resolve discrepancies with Accounting, Ensure that staff reports to work as scheduled. Specialize in anticipating needs as much as possible to minimize guest complaints and inconveniences. Ensure Elite guests receive the designated gift upon arrival, Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures. Front Desk Managers are mainly responsible for training and supervising office staff, and most resume samples describe duties such as handling payrolls in the department, ensuring a high quality of services, monitoring employees and budgeting, among others. Run end of day program and close day. (Banquets, Bars etc. Communicate such to Housekeeping, Review all out of order rooms daily with respective departments to determine most current status and estimated date for return to room inventory, Print report on discrepant rooms, research discrepancies and enter current status accordingly, Complete an inspection of all guest room floors, public areas and restrooms daily and rectify deficiencies with respective departments, Complete bucket check nightly according to departmental procedures, Maintain awareness of undesirable persons on hotel premises and escort off property. Supervise the servicing of office equipment and the ordering of office supplies, Coordinate activities of various clerical departments and employees and interact with other departments as necessary to ensure high quality of service to customers, Ensure all cash receipts are handled in accordance with IRS 8300 procedures, Assist customers and employees in solving sales related issues, Supervise dealer registration office to ensure quality service to customers, Hire and supervise block clerks. Ensure that users are logged out when leaving the area, Train and develop associates to the highest possible extent. -required, Property Management reservation system (LMS). Hired and trained all staff for front desk department including front desk associates/reservationists, bellman, and night auditors. Strictly follows bank-out procedures and cash handling procedures, Proficient in LMS with experience at a Vail Resorts O&O property. Ability to anticipate and identify issues and exercise initiative to investigate, interpret and reach logical conclusions and make sound business decisions, Possess strong listening, verbal and written communication skills with professionalism, diplomacy and confidentiality.